Privacy Directive
This Privacy Directive explains what data FERAL Collective ("we", "us") collects when you use this site or place an order, why we collect it, and the choices you have.
01 Data we collect
- Order data — name, shipping address, email, phone, and order contents, collected when you check out.
- Payment data — handled entirely by our payment processor; we receive only confirmation of payment, never full card numbers.
- Account data — email and order history, if you create an account or subscribe to updates.
- Usage data — pages viewed, device and browser type, and approximate location, collected automatically via cookies and similar technologies.
02 Why we use it
- To process, ship, and support your order.
- To send order confirmations, shipping updates, and — only if you opted in — product updates.
- To detect fraud and keep the site secure.
- To understand how the site is used, so we can improve it.
03 Cookies
We use essential cookies to keep your cart and session working, and optional analytics cookies to understand traffic. You can block or delete cookies in your browser settings; doing so may affect checkout.
04 Who we share it with
We share data only with the vendors that help us run the business — payment processing, shipping carriers, email delivery, and hosting/analytics providers — and only to the extent needed for them to perform that service. We do not sell your personal data.
05 How long we keep it
We retain order records for as long as required by tax and accounting law, and account data for as long as your account is active. You can request earlier deletion, subject to the exception above.
06 Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to withdraw marketing consent at any time. To exercise any of these rights, contact us using the details below.
07 Security
We use reasonable technical and organizational measures to protect your data. No system is fully secure, and we cannot guarantee absolute security of information transmitted to us.
08 Children
This site is not directed at children, and we do not knowingly collect personal data from anyone under 16.
09 Changes to this directive
We may update this page from time to time. The effective date above reflects the version currently in force.
10 Contact
For any privacy question or request, email privacy@feralcollective.com.